Personalized Cat Gift FAQ

Choose a design, upload a photo of your cat and pick your options, such as size or color. Add your cat’s name or a short line if the design has one, then see a free AI preview and add it to your cart. After you order, our designers prepare the final artwork from your original photo and check it by hand, and your item is made to order.

A sharp photo in soft daylight, taken at your cat’s eye level, with the face in focus and both ears in the frame. For cut-out ornaments, the whole cat should be visible, tail included. Upload the original file from your phone rather than a screenshot. See our photo guidelines for a full checklist.

No. The AI preview is an illustration that helps you see the design idea. Our designers create the final artwork from your original photo and check it by hand, so your item shows your cat’s real markings, and small differences from the preview are normal.

JPG, PNG or WEBP photos up to 15 MB each, and up to 6 photos per item. Upload the original photos from your phone or camera for the best print quality.

You can create 3 free AI previews per day. If you’d like more, you can unlock 3 extra previews for the day by entering your email address. Your order doesn’t depend on the preview: our designers always prepare the final artwork from your original photo.

We remove or simplify the background where the design needs it, refine the outline and adjust brightness, contrast and color so the print looks like your cat. We don’t change your cat’s markings or eye color, and we don’t invent ears, paws or tails that aren’t in the photo.

If we think your photo won’t print well, we email you before printing and suggest a better one. Production pauses until you reply, and you can cancel for a full refund at that point if you prefer. You can also email us a photo before ordering for an honest opinion.

Yes. Our multi-cat designs fit two to five cats. In the designer, add a clear photo of each cat (up to 6 photos per item); separate photos give a much cleaner result than one group photo. If you’d like a specific arrangement, tell us in the “Notes for our designer” box. The Cat Apartment Multi-Cat Mug is made for multi-cat homes.

Most designs include a name or a short line of text. Please check the spelling carefully, because we print exactly what you type.

In most cases, yes. Upload the best photo you have and add any requests in the “Notes for our designer” box, such as “please brighten the photo”. If you only have a printed photo, photograph it in daylight, straight on and without glare. We’ll let you know before printing if we think the result may disappoint you. Browse our cat memorial gifts.

Ceramic and enamel mugs, skinny and stemless wine tumblers, fleece blankets, porcelain, acrylic and wood-slice ornaments, crew socks, T-shirts, sweatshirts and hoodies, square and lumbar pillows, canvas and framed prints, doormats, rugs, clocks, signs, puzzles and other home decor, keychains, tote bags and memorial gift sets. Every item is personalized with your own cat. See them all in our shop.

Ceramic mugs come in 11 oz and 15 oz, enamel mugs and stemless wine tumblers are 12 oz, skinny tumblers are 20 oz, blankets come in 30″ x 40″, 50″ x 60″ and 60″ x 80″, T-shirts, sweatshirts and hoodies in unisex S to 2XL, socks in S/M and L/XL, canvas prints in 8″ x 10″, 12″ x 16″ and 16″ x 20″, and pillows in 16″ x 16″, 18″ x 18″ or 12″ x 20″ lumbar. See the size guide for details.

Yes for our glossy white ceramic mugs: they are printed on both sides, so the design shows whichever hand you hold it in. Our enamel camp mugs are printed on the front.

Production usually takes 3–5 business days and free standard shipping takes 5–7 business days, so most orders arrive within 8–12 business days. Times are estimates and can be longer in November and December. See our Shipping Policy.

Yes. Standard shipping is free on every order to addresses in the 50 US states, Washington, D.C., and APO/FPO/DPO addresses, with no minimum. We email your tracking number as soon as your order ships.

Not at the moment. We also can’t ship to US territories such as Puerto Rico or Guam yet.

Order at least three weeks before you need it, and earlier in December, when carriers are busiest. Any order-by dates we share are estimates, not a delivery guarantee.

We email you a tracking number as soon as your order ships. It can take 24 to 48 hours for the first scan to appear on the carrier’s website.

Check around your property, your mailbox and with neighbors, and allow one business day. If it still hasn’t arrived, email us with your order number. Lost packages are remade or refunded; see our Shipping Policy for details.

Yes, within 12 hours of ordering, before production starts. Email support@personalizedcatgifts.com with your order number. Address changes are possible until your order ships.

Because every item is personalized, we can’t accept returns or exchanges for a change of mind. If your item arrives damaged, defective or made incorrectly, we remake it or refund you, and you don’t need to send it back. See Returns & Refunds.

Email support@personalizedcatgifts.com within 30 days of delivery with your order number and photos of the item, the problem area and the shipping box or label. We’ll offer a free remake or a full refund.

Approved refunds go back to your original payment method. Most banks show them within 5–10 business days.

You can pay with PayPal or with a debit or credit card. Payments are processed securely by PayPal, and we never see or store your full card number.

Your photos are used only to create your preview and to make and support your order, and they’re shared only with the service providers that help us do that. We never sell them and never use them in our marketing without your permission. See our Privacy Policy.

Our product images are created by our design team with AI tools and photo-editing software, based on each product’s real specifications, and every image is reviewed by a person. They show the design with an example cat; your item is printed from your own photo. Our Editorial & Content Policy explains how we create content.

Yes. Personalized Cat Gifts is a small, independent online store with a US business address in Newark, Delaware. You can reach us at support@personalizedcatgifts.com or +1 (302) 525-6099 (Monday to Friday, 9 AM to 5 PM Eastern Time, excluding US federal holidays). Learn more about us.