Shipping Policy

Last updated: October 13, 2026

Every Personalized Cat Gifts item is made to order from your photo and ships free to US addresses. Your delivery time is production time plus shipping time. This page explains both, along with tracking, address changes and what happens if a package is late, lost or damaged.

1. Production time

Production starts once your payment is confirmed. First, our designers prepare your artwork from your original photo and check it by hand. Then your item is printed by our production partner and checked before it’s packed.

• Production usually takes 3–5 business days.
• If your photo needs attention (for example, it’s too blurry or part of your cat is cut off), we email you before printing. Production pauses until you reply, so please check your inbox and spam folder after you order.
• Different items in one order may be made on different production lines. They can arrive in separate packages, each with its own tracking number.

2. Where we ship and how much it costs

• Destinations: we ship to addresses in the 50 US states, Washington, D.C., and military APO/FPO/DPO addresses. Deliveries to Alaska, Hawaii and military addresses can take a few extra days.
• Not available yet: we can’t ship to US territories (such as Puerto Rico or Guam) or outside the United States at the moment.
• Carriers: standard shipping is handled by USPS, UPS, FedEx or another reliable carrier, depending on your location and the package.
• Cost: standard shipping is free on every order to the addresses above, with no minimum order amount.

3. Ordering for a holiday or a date

A personalized gift can’t be rushed like an item from a warehouse. If you need it by a certain date, order at least three weeks before you need it, and earlier in December, when carriers are busiest. Any holiday order-by dates we share are our best estimate, not a delivery guarantee.

4. If your order is delayed

We follow the Federal Trade Commission’s Mail, Internet or Telephone Order Merchandise Rule. If we can’t ship your order within the time stated on this page, we’ll email you before that time runs out with a new estimated ship date. You can then choose to wait or cancel for a full refund of the items that haven’t shipped. If we can’t meet the new date either, we’ll cancel and refund those items unless you tell us you’d still like to wait.

5. Tracking your order

When your order ships, we email you a tracking number. It can take 24 to 48 hours for the first scan to appear on the carrier’s website. If your tracking hasn’t updated for 5 business days, let us know and we’ll look into it.

6. Your shipping address

• Please double-check your address at checkout, including any apartment, suite or unit number.
• Need to change it? Email support@personalizedcatgifts.com as soon as possible. We can usually update the address until your order ships.
• Once a package is with the carrier, we can’t redirect it. You may be able to do so with the carrier’s own tools (for example, USPS Package Intercept or UPS My Choice).
• If a package comes back to us because the address was incomplete or incorrect, or it wasn’t collected, we’ll arrange to reship it. A reshipment caused by an address error may carry a shipping charge, which we’ll always confirm with you first.

7. Late, lost or stolen packages

• Late: carriers sometimes take a few extra days, especially in the holiday season. If your package is more than 7 business days past its estimated delivery date, contact us and we’ll open an investigation with the carrier.
• Lost in transit: if the carrier confirms a package is lost, or tracking hasn’t updated for 10 business days, we’ll remake and reship your order free of charge or give you a full refund.
• Marked delivered but not received: please check around your property, your mailbox, your building’s mailroom and with neighbors or household members, and wait one business day, because carriers sometimes mark packages delivered early. If it still hasn’t turned up, contact us within 30 days of the delivery date. We’ll file a claim with the carrier and, after reviewing the case, offer a free reshipment or a refund where appropriate. For packages stolen after delivery, you may also want to file a report with your local police.

8. Damaged packages

If your package or the item inside arrives damaged (for example, a chipped mug or a cracked ornament), take photos of the item, the box and the shipping label before throwing anything away. Then email support@personalizedcatgifts.com within 30 days of delivery and we’ll remake your item free of charge or refund you. See Returns & Refunds.

Questions?

Email support@personalizedcatgifts.com or call +1 (302) 525-6099 (Monday to Friday, 9 AM to 5 PM Eastern Time, excluding US federal holidays). We usually reply within 1 business day.